return policy
Return Policy
We want you to be completely satisfied with your purchase. If you're not happy for any reason, here's how we handle returns:
- Return window: 30 days from the date of delivery
- Condition: Items must be unused, in original packaging, and in the same condition received
- Non-returnable items: Final sale items, gift cards, and perishable goods
- Process: Email us at jrstradingcompanyus@gmail.com with your order number to initiate a return
- Refunds: Approved refunds are processed within 5–7 business days to your original payment method
- Exchanges: We're happy to exchange items for a different size or color
- Shipping costs: Return shipping is the customer's responsibility unless the item arrived damaged or incorrect